A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All
Purohit, H. C.
- Consumer Perception on Online Banking : An Analytical Study
Authors
1 Department of Business Economics, Faculty of Management Studies, VBS Purvanchal University, Jaunpur (UP), IN
Source
Review of Professional Management- A Journal of New Delhi Institute of Management, Vol 13, No 1 (2015), Pagination: 28-38Abstract
Global competition, innovative technological advancement and speedy changes in the lifestyles of the society have changed the face of banking institutions. Now-a-days, banks are seeking alternative ways to provide services as per expectations of their customer and differentiate their services with those of the competitors. Increasing number of the electronic delivery of banking services are becoming very common in the society. The use of information technology in banking sector has been termed as Internet banking, new age banking, and online banking. The technology-driven online banking services includes: Automated Teller Machines (ATM), Electronic Clearing Service (ECS), Electronic Funds Transfer (EFT), Tele-banking, Internet banking etc.Internet banking is concerned with online inquiry or banking transactions without any reference to the branch anywhere at any time. Online banking system can have some issues such as environmental instability, user's competence, security, trust, and privacy. These have all been cited as factors contributing to consumers' apprehensiveness toward internet use. In India, almost all banking businesses are controlled by Public Sector Banks (PSBs). Public Sector Banks are still dominating the commercial banking system. Now with the beginning of wellcomputerized foreign banks, there is a stiff competition for the nationalized banks. The proposed study is an attempt to address the security issues of online banking transactions and consumer perception about the internet banking operations.
Keywords
Online Banking, Consumer Perception, Nationalized Banks, Customer Satisfaction.References
- Aladwani, A. (2003) Key Internet Characteristics and E-commerce Issues in Arab Countries, Information Technology & People, 16, 1.
- Ali, Sadia Samar & Bharadwaj, R.K. (2010), "Factor analysis approach of decision making in Indian e banking: a value adding consumer's perspective", http://inderscience.metapress.com/app/home/ contribution.asp?referrer=parent&backto=issue,2 ,6;journal,3,18;linkingpublicationresults,1:120361.
- Al-Hajri,S. and Tatnall,A. (2008), "Technological innovation and the adoption of internet banking in Oman", The electronic journal of virtual organizations and networks, Vol.10, "Special issue on living labs".
- Brige,A. and Riga, (2006) "Building relationship with customers by using technological solutions in commercial banks of Latvia", Baltic Journal of Management, Vol. 1, No. 1
- Cegala, D.J., Savage, G.T., Brunner, C.C. and Conrad, Christopher GC, Mike LV, Amy W (2006). "A log it Analysis of Electronic Banking in New Zealand". Int. J. Bank
- Market, 24.A.B. (1982), "An elaboration of the meaning of interaction involvement: toward the development of a theoretical concept", Communication Monographs, Vol. 49.
- Comscore Inc., 1 in 4 Internet Users Access Banking Sites Globally, in: comscore Data Mine, comscore, Inc., http://www.comscoredatamine.com/2012/06/1in-4-internet-users-access-banking-sites-globally/, 2012
- Curran J.M., M.L. Meuter, (2005), "Self-service technology adoption: comparing three technologies", Journal of Services Marketing, 19.
- Gefen D., E. Karahanna, D.W. Straub, (2003), "Trust and TAM in online shopping: An integrated model", MIS Quarterly, 27.
- Gopi, M., and T. Ramayah (2007)., "Applicability of theory of planned behaviour in predicting intention to trade on-line: some evidence from a developing country", Malaysia International Journal of Emerging Markets. 2(4).
- McCroskey, J.C. (1977), "Oral communication apprehension: a summary of recent theory and research", Human Communication Research, Vol. 4.
- Pennington, R., Wilcox, H. D., & Grover, V. (2004), "The role of system trust in business-to-consumer transactions", Journal of Management Information Systems, 20(3).
- Pittayachawan, S., Singh, M., & Corbitt, B. (2008) "A multitheoretical approach for solving trust problems in B2C e-commerce", International Journal of Networking and Virtual Organisations, 5(3/4).
- Rotchanakitumnuai,S. and Speece,M. (2003) "Barriers of internet adoption: a Qualitative study among corporate customer in Thailand", International Journal of Bank Marketing,
- Sharma Bamoriya Prerna and Preeti Singh (2011), "Issues & Challenges in Mobile Banking In India: A Customers' Perspective", Research Journal of Finance and Accounting, Vol 2, No 2.
- Singh Surabhi and Renu Arora, (2011), "A Comparative Study of Banking Services and CustomerSatisfaction in Public, Private and Foreign Banks", J Economics, 2(1)
- Susskind, A.M., Michael A. Stefanone, (2010), "Internet apprehensiveness An examination of on-line information seeking and purchasing behavior", Journal of Hospitality and Tourism Technology, Vol. 1 No. 1.
- Susskind, A.M., Bonn, M.A. and Dev, C.S. (2003), "To look or book: an examination of consumer’s apprehensiveness toward internet use", Journal of Travel Research, Vol. 41 No. 3.
- Tan, M. and Teo, T. (2000) "Factors Influencing the Adoption of Internet Banking", Journal of the Association for Information Systems, 1, 5, pp 1-42.
- Uppal R. K. (2011), "Internet banking in India: Emerging risks and new Dimensions", Prime Journals Business Administration and Management (BAM), Vol. 1(3), pp. 73-81.
- Vyas P (2004), "Measurement of customer satisfaction on information technology adoption in banking services", Prestige Journal of Management and Research, 81(1-2) pp 8-16.
- Zeithaml, V.A. (2002), "Service excellence in electronic channels", Managing Service Quality, Vol. 12 No. 3.
- Zeithaml, V.A., Parasuraman, A. and Malhotra, A. (2002), "An empirical examination of the service quality-value-loyalty chain in an electronic channel", working paper, University of North Carolina, Chapel Hill, NC.
- An Analysis of Entrepreneurial Potential and Motives among Budding Business Managers: a Study of VBS Purvanchal University
Authors
1 Department of HRD, VBS Purvanchal University, Jaunpur (UP), IN
2 Department of Business Economics VBS Purvanchal University, Jaunpur (UP), IN
3 Department of Financial Studies, VBS Purvanchal University, Jaunpur (UP) 115, IN
Source
Review of Professional Management- A Journal of New Delhi Institute of Management, Vol 8, No 1 (2010), Pagination: 115-125Abstract
The entire change and transition in the civilization to a large degree is the result of industry, commerce and trade. In this transformation process, role of human resources and entrepreneurship is very significant and contributing to the national economy at large. The world s modern economy and democracy, depends on the participation of professional education seekers. This is quite true in the context of western culture. But when it comes to Indian sub-continent the idea of being or perusing entrepreneurship for livelihood vanishes. Arguably one can seek sowing of the seeds of entrepreneurship in the budding business managers during their study. The contribution of entrepreneurship and employment opportunities generated in the human development index of a nation can not be ignored for longer time. The present study tries to focus on the potential of budding business managers for developing into the future entrepreneurs. At the same time an attempt has been made to find out motives of these students for self employment preferences.- Market Analysis and Performance Evaluation of Two Wheeler (Scooter) Products
Authors
1 Department of Business Economics, VBS Purvanchal University, Jaunpur (UP), IN
Source
Review of Professional Management- A Journal of New Delhi Institute of Management, Vol 6, No 2 (2008), Pagination: 1-14Abstract
India's two-wheeler industry is the second largest in the world. Over the past decade, while the industry has recorded an average growth of 8% the Scooter Motorcycle and Moped-business has registered a growth rate of 7% and 12% respectively, over the same period of time. Two-wheelers were one of the best performing industry segments of the economy in 2002-03. This growth was fuelled by motorcycles; while sales in all other product categories declined, motorcycles grew at a robust 31% last year represented 74% of all two-wheeler sales against just 27% > in 1996-97. The Scooter market entered a new phase of evaluation, with good looking models such as LML Select hitting the road, men folk got over the feeling that manhood has little to do with kick starting two-wheelers or using gears and slowly started adopting the gearless, button start Kinetic Honda, TVS and Honda scooters for sheer convenience. Once, Bajaj Auto was the only 'complete' two wheeler manufacturer, with models in all defined categories. Now TVS Suzki, Honda, Kinetic Honda has an equally diverse portfolio (models). And LML is headed that way too, with mo-bikes on its launch pad. The competition within the industry is changing in qualitative terms; LML and TVS Suzki have become two wheeler companies in the real sense. Bajaj has another player to compete within scooters. The new challenges for Hero Honda too. The fight is on and the four brands Bajaj, LML, TVS, Honda and Kinetic Honda one vying for a larger chunk of the scooter market offering new features with each upcoming model.The present study is an attempt to evaluate the performance of the different scooters available in the market, preference of scooter users about these brands and models. And also identify the necessary changes/modifications in the product to reveal whether the targeted groups & the user groups actually correspond as presumed.
- Consumer Perception about the Services of State Road Transport Corporation:With Special Reference to Uttar Pradesh State Road Transport Corporation (UPSRTC)
Authors
1 Department of Business Economics (MBE), VBS Purvanchal University, Jaunpur (UP, IN
Source
Review of Professional Management- A Journal of New Delhi Institute of Management, Vol 5, No 1 (2007), Pagination: 90-96Abstract
In the transport generating organization or even in other service generating organizations, it is pertinent that the users are given due weightage. The different categories of users use the services with different motives. The general users like safe, time-honoured and economic services and like this, the industrial or organizational users also prefer quality and fast services even if they are asked to pay more. In India both public and private sectors have been found offering transportation services to the general and industrial users. Road transportation is the second largest after railway and in India the State Road Transport Corporations are providing road transportation services. They have gone far reaching changes after independence and both public and private management are engaged in the transportation of man and material. SRTCs have challenges from the private players.
The present study is an attempt to understand the services rendered by State Road Transport Corporation and evaluate the performance of these services as perceived by the passengers.